Please create a support ticket, and one of our agents will change or cancel the order if we receive it in time.
If your order is already in transit, you may be able to contact the delivery service directly and request a change. This often works!
❗Note: We cannot make address changes on your behalf once an order has shipped.
Articles in this section
- Where can I view your privacy policy?
- Can I cancel or change my order?
- My order was lost or arrived damaged.
- I entered the wrong product or shipping address — can I change it?
- Where is my order? It’s delayed.
- Is my mouse bricked?
- Can you adjust the polling rate on the KB65HE 8k?
- Are the XM1 lizard grip skins compatible with the XM2 mice?
- How to re-pair my dongle? (OP1w 4k)
- Can I open my mouse?