Yes — as long as we receive your request in time.
👉 Please submit a support ticket immediately.
If your order has already shipped, you can simply refuse the delivery. It will return to us automatically, and we'll issue your refund. Please note that returns are processed by our partner shop, and are handled only in the order they are received.
Articles in this section
- Where can I view your privacy policy?
- Can I cancel or change my order?
- My order was lost or arrived damaged.
- I entered the wrong product or shipping address — can I change it?
- Where is my order? It’s delayed.
- Is my mouse bricked?
- Can you adjust the polling rate on the KB65HE 8k?
- Are the XM1 lizard grip skins compatible with the XM2 mice?
- How to re-pair my dongle? (OP1w 4k)
- Can I open my mouse?