The mouse is in boot-loader mode. Simply flashing the firmware again returns it back to normal. You can use the XM1 Configuration Software or any firmware from the Downloads page. Make sure to unzip the firmware folder if you are flashing it without the XM1 Configuration Software and run the .exe as administrator (right click in Windows Explorer -> „run as administrator“).
Articles in this section
- Where can I view your privacy policy?
- Can I cancel or change my order?
- My order was lost or arrived damaged.
- I entered the wrong product or shipping address — can I change it?
- Where is my order? It’s delayed.
- Is my mouse bricked?
- Can you adjust the polling rate on the KB65HE 8k?
- Are the XM1 lizard grip skins compatible with the XM2 mice?
- How to re-pair my dongle? (OP1w 4k)
- Can I open my mouse?