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FAQ

Where can I view your privacy policy?
You can review our official Privacy Policy here: https://www.endgamegear...
Can I cancel or change my order?
Yes — as long as we receive your request in time.👉 Please submit a suppo...
My order was lost or arrived damaged.
We’re sorry to hear that! Please submit a support ticket and we’ll look ...
I entered the wrong product or shipping address — can I change it?
Please create a support ticket, and one of our agents will change or can...
Where is my order? It’s delayed.
Delivery networks are under high demand, and delays can happen. Your pac...
Is my mouse bricked?
If the device is not detected, you can try to force boot loader reset. M...
Can you adjust the polling rate on the KB65HE 8k?
No, keyboards only report when a key is pressed or released, not continu...
Are the XM1 lizard grip skins compatible with the XM2 mice?
The lizard grip skins can be used on both XM1 and XM2 mice.
How to re-pair my dongle? (OP1w 4k)
Here's how you can re-pair your OP1w 4k dongle: Open your configuration...
Can I open my mouse?
Users are allowed to open mice without voiding the warranty, but only fo...
Is my product still under warranty?
Our product warranties are in line with regional consumer laws, which ma...
What is "Motion Jitter Filter" in the software?
The Motion Jitter Filter helps when the mouse cursor moves erratically o...
Where can I buy the OP1 8k Purple Frost?
Sadly, the OP1 8k Purple Frost was a limited release and is now sold out...
My mouse is frequently disconnecting.
For wired mice, frequent disconnects are commonly related to cable issue...
Does the gf range mean that the switches can be manually adjusted between listed force range of actuation?
The gram force (gf) range is mentioned due to manufacturing variances. T...
Can I change the switches?
The switches for the OP1 mice are hot-swappable, meaning you can easily ...
Can I configure my EndGame Gear mouse or keyboard for MacOS or Linux?
Currently, the configuration software is only compatible with Windows. H...
General information: Motion Sync
This only applies to the XM1r and OP1 8k: What does Motion Sync do? - US...
General information: Button Tensioning
Sometimes, users may notice a slight variation in the tension of the but...
General information: Slamclick
The term "slamclick" refers to an accidental mouse click that occurs whe...
General information: Skates
We offer different variations of skates for our mice, with some models b...
General Information: Multiclick Filter
Multiclick Filter is not a pre-debounce slider like on other mice, which...
General information: Lift-off Distance
'Lift-Off Distance' (LoD) is a parameter that significantly affects mous...
General information: JST
The XM1/XM1r mice utilize a 5-pin JST PH 2.0mm connector with the follow...
General Information: Polling Rate / Hz
Changing the polling rate on the OP1 8K is as simple as holding the 'mod...
General information: SPDT / GX Modes
Off: When you click, the leaf spring goes down, and the shrapnel (blue) ...
General information: Double clicks
Double-clicking issues are often easily resolved, and in fact, nine out ...
General information: Debounce
To address the frequently asked question regarding the debounce slider/t...
General information: CPI
Our mouse models come pre-programmed with default Counts Per Inch (CPI),...
General information: Coating
The distinctive coating applied to our range of mice has gained quite a ...