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FAQ

How Can I Contact Endgame Gear Customer Support?
For any support‑related inquiries, customers can reach Endgame Gear Cust...
Can Endgame Gear Change This Warranty and Support Policy?
Yes. Endgame Gear reserves the right to update or modify this policy at ...
What Is Endgame Gear Not Responsible For?
To the fullest extent permitted by applicable law, Endgame Gear is not r...
What Are My Responsibilities When Using Endgame Gear Products and Services?
To ensure proper product use and smooth handling of warranty and RMA cla...
How Does Endgame Gear Communicate Known Issues or Product Advisories?
Endgame Gear is committed to transparency and product quality. When nece...
What Can I Do Through the Endgame Gear Support Portal?
The Endgame Gear Self‑Service Support Portal allows customers to quickly...
How Can I Contact Endgame Gear Customer Support?
Customers can reach Endgame Gear customer support through the following ...
How Does Endgame Gear Communicate With Customers?
Our support team is committed to providing a high‑quality service experi...
How Quickly Will I Receive a Response From Support?
All customer support inquiries receive an initial response within 72 hou...
What Is the Advance Replacement Program?
Advance Replacement ProgramFor verified product defects, Endgame Gear ma...
How Long Does the RMA Process Take?
Turnaround TimeOnce the returned product has been received by the design...
Who Is Responsible for Shipping Costs During the RMA Process?
Shipping ResponsibilitiesCustomers are responsible for shipping the defe...
How Does the RMA (Return Merchandise Authorization) Process Work?
RMA IssuanceOnce your warranty claim has been approved, Endgame Gear wil...
What Happens After My Warranty Claim Is Approved?
If your warranty claim is approved, Endgame Gear will offer one of the f...
How Is My Warranty Claim Reviewed?
Once your warranty claim has been submitted, it will be reviewed by our ...
How Do I Submit a Warranty Claim?
Customers can submit a warranty claim either through the official suppor...
What Documents Are Required to File a Warranty Claim?
To submit a warranty claim, customers are required to provide the follow...
What Does the Warranty Not Cover?
The warranty does not apply to the following situations:Damage caused by...
What is the warranty coverage?
Our warranty covers defects and failures that occur under normal use, in...
Where can I view your privacy policy?
You can review our official Privacy Policy here: https://www.endgamegear...
Can I cancel or change my order?
Yes — as long as we receive your request in time.👉 Please submit a suppo...
My order was lost or arrived damaged.
We’re sorry to hear that! Please submit a support ticket and we’ll look ...
I entered the wrong product or shipping address — can I change it?
Please create a support ticket, and one of our agents will change or can...
Where is my order? It’s delayed.
Delivery networks are under high demand, and delays can happen. Your pac...
Is my mouse bricked?
If the device is not detected, you can try to force boot loader reset. M...
Can you adjust the polling rate on the KB65HE 8k?
No, keyboards only report when a key is pressed or released, not continu...
Are the XM1 lizard grip skins compatible with the XM2 mice?
The lizard grip skins can be used on both XM1 and XM2 mice.
How to re-pair my dongle? (OP1w 4k)
Here's how you can re-pair your OP1w 4k dongle: Open your configuration...
Can I open my mouse?
Users are allowed to open mice without voiding the warranty, but only fo...
Is my product still under warranty?
Our product warranties are in line with regional consumer laws, which ma...