To ensure proper product use and smooth handling of warranty and RMA claims, customers are responsible for the following:
- Using the product in accordance with the user manual and all provided instructions
- Retaining valid proof of purchase, such as an invoice, receipt, or order confirmation
- Providing accurate and complete information when submitting warranty or RMA claims
- Returning defective products to Endgame Gear when required as part of the warranty or RMA process
Failure to meet these responsibilities may result in delays, claim denial, or additional charges.
Articles in this section
- What's Included in the Box?
- I cannot access the download link on the website to update my software/drivers.
- What type of USB-C cable can I use with my wireless mouse?
- Where can I purchase a spare upper shell or housing?
- Where can I find the screw dimensions?
- OP and XM shape - what's the difference, and which shape is suitable for me?
- How Can I Contact Endgame Gear Customer Support?
- Can Endgame Gear Change This Warranty and Support Policy?
- What Is Endgame Gear Not Responsible For?
- What Are My Responsibilities When Using Endgame Gear Products and Services?