The mouse is in boot-loader mode. Simply flashing the firmware again returns it back to normal. You can use the XM1 RGB Configuration Software or any firmware from the Downloads page. Make sure to unzip the firmware folder if you are flashing it without the XM1 RGB Configuration Software and run the .exe as administrator (right click in Windows Explorer -> „run as administrator“).
Articles in this section
- How Can I Contact Endgame Gear Customer Support?
- Can Endgame Gear Change This Warranty and Support Policy?
- What Is Endgame Gear Not Responsible For?
- What Are My Responsibilities When Using Endgame Gear Products and Services?
- How Does Endgame Gear Communicate Known Issues or Product Advisories?
- What Can I Do Through the Endgame Gear Support Portal?
- How Can I Contact Endgame Gear Customer Support?
- How Does Endgame Gear Communicate With Customers?
- How Quickly Will I Receive a Response From Support?
- What Is the Advance Replacement Program?