My mouse isn't detected (Device Not Found)

If your Endgame Gear mouse isn't detected by the software or isn't responding, the device may be stuck in bootloader mode.

In many cases, this can be resolved by reinstalling the firmware.

1. Check your connection

• Connect your mouse directly to a rear USB port on your motherboard.
• Avoid USB hubs and adapters while troubleshooting.
• If you're using a wireless mouse, connect it directly to your PC using a USB cable.

Wireless mouse works when connected with USB-C cable, but not wirelessly? This is more likely a pairing issue. Please follow our Wireless Pairing Guide instead.

2. Reinstall the firmware

• Turn off your mouse if it has a power switch.
• Close the Endgame Gear software and any other mouse or peripheral software.
• Connect your mouse directly to a rear USB port on your motherboard.
• Download and run the latest firmware update for your model from our Downloads page.
• Run the firmware update and follow the on-screen instructions.
• If the device is still not detected or the firmware update fails, disconnect the mouse and reconnect it while holding LMB + RMB, then try running the firmware update again.

Tip: If you cannot click the option to update the firmware in your software, use a second mouse to start the firmware update! If you cannot click anything in the software, make sure you are using the correct software that corresponds with your exact mouse model.

3. Still having problems?

If your mouse still doesn't connect, please contact our support team or make a warranty claim if your product is eligible for warranty coverage.

If your mouse needs to be replaced, please contact the retailer you purchased it from. Customers in the US or those who purchased directly from us may contact our support team instead.