Troubleshooting

My wireless dongle isn't connecting (Pairing Issue)

If your Endgame Gear wireless mouse works when connected via USB-C cable...

My mouse isn't detected (Device Not Found)

If your Endgame Gear mouse isn't detected by the software or isn't respo...

My mouse is frequently disconnecting.

For wired mice, frequent disconnects are commonly related to cable issue...

Mouse Skates and Compatibility

We offer different variations of skates for our mice, with some models b...

My Mouse Is Double-Clicking

Double-clicking issues are often easily resolved, and in fact, nine out ...

When I continuously scroll down, the XM1r occasionally scrolls up.

Firmware 1.7.230 from the Downloads section and the newer BETA firmwares...

I Can't Download Software or Firmware

Please try the following troubleshooting steps: Perform a hard refresh o...