My wireless dongle isn't connecting (Pairing Issue)

If your Endgame Gear wireless mouse works when connected via USB-C cable but isn't responding wirelessly, the mouse may have lost its pairing with the dongle.

In many cases, this can be resolved by re-pairing the mouse and dongle.

1. Check your connection

• Make sure your mouse is turned on.
• Make sure the dongle is connected to your PC.
• Check whether your mouse works when connected directly to your PC using a USB-C cable.
• Mouse doesn't work when connected via USB-C cable either? Please follow our Device Not Found Guide instead.

2. Re-pair your mouse and dongle

• Open the Endgame Gear software and select the Pairing tab, or press Alt + P.
• Start the pairing process. If you cannot click the pairing option, use a second mouse to do so.
• Press and hold LMB + MMB (scroll wheel) + RMB until the LED starts blinking yellow.
• Follow the instructions in the software to complete pairing.

If pairing through the software fails, press and hold LMB + MMB (scroll wheel) + RMB until the LED starts blinking yellow. While the mouse is in pairing mode, disconnect and reconnect the dongle to your PC.

3. Still having problems?

If your mouse still doesn't connect wirelessly, please contact our support team or make a warranty claim if your product is eligible for warranty coverage.

If your mouse needs to be replaced, please contact the retailer you purchased it from. Customers in the US or those who purchased directly from us may contact our support team instead.