We are currently investigating this bootup issue. In the meantime, we already have two BETA firmware versions, which you can get from our Discord channel #dev-updates (link to Discord in the footer at the end of the page). Either one of the versions worked for everyone trying it with the issue. Try BETA firmware 1.08 first and if it doesn't work, try 1.09. If you encounter any bugs or unwanted behavior, you can always flash back to firmware 1.01 using the software or 1.00 via the stand-alone firmware download.
Articles in this section
- Where can I view your privacy policy?
- Can I cancel or change my order?
- My order was lost or arrived damaged.
- I entered the wrong product or shipping address — can I change it?
- Where is my order? It’s delayed.
- Is my mouse bricked?
- Can you adjust the polling rate on the KB65HE 8k?
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- How to re-pair my dongle? (OP1w 4k)
- Can I open my mouse?