How to re-pair my dongle? (OP1w 4k)

Here's how you can re-pair your OP1w 4k dongle:

• Open your configuration software and then plug the dongle into a port on your mainboard. This should prompt the pairing tab.
• Alt + P will take you to the "pair dongle" button.
• Confirm with space bar.
• Immediately hold Left, Middle and Right Mouse Buttons until the LED starts blinking yellow or prior to starting the pairing process with space bar (mouse needs to be charged and turned on).

Also, you can try using a different USB cable or port with your dongle, as in some cases this helps.

If these steps don't help, please create a support ticket and share a video of the problem with us.