Our warranty covers defects and failures that occur under normal use, including:
- Manufacturing defects resulting from materials or workmanship
- Electrical or mechanical failures not caused by misuse, accidents, or unauthorized modifications
- Component failures during standard, intended operation
- Firmware‑related malfunctions that affect normal product functionality
Standard Warranty Duration
- All Endgame Gear products include a limited warranty from the date of purchase:
- EU: 24 months
- North America: 12 months
- Other regions follow their respective local laws.
- Warranty applies to products purchased through authorized retailers or the official Endgame Gear website.
Articles in this section
- What's Included in the Box?
- I cannot access the download link on the website to update my software/drivers.
- What type of USB-C cable can I use with my wireless mouse?
- Where can I purchase a spare upper shell or housing?
- Where can I find the screw dimensions?
- OP and XM shape - what's the difference, and which shape is suitable for me?
- How Can I Contact Endgame Gear Customer Support?
- Can Endgame Gear Change This Warranty and Support Policy?
- What Is Endgame Gear Not Responsible For?
- What Are My Responsibilities When Using Endgame Gear Products and Services?