The warranty does not apply to the following situations:
- Damage caused by misuse, accidents, or unauthorized modifications, including improper handling or repairs performed by non‑authorized service providers.
- Cosmetic damage, such as scratches, dents, cracks, or discoloration that do not affect the product’s functionality.
- Damage resulting from the use of third‑party accessories or components that are not approved or recommended by the manufacturer.
- Normal wear and tear resulting from regular use over time.
- Products purchased from unauthorized sellers, resellers, or marketplaces.
Articles in this section
- What's Included in the Box?
- I cannot access the download link on the website to update my software/drivers.
- What type of USB-C cable can I use with my wireless mouse?
- Where can I purchase a spare upper shell or housing?
- Where can I find the screw dimensions?
- OP and XM shape - what's the difference, and which shape is suitable for me?
- How Can I Contact Endgame Gear Customer Support?
- Can Endgame Gear Change This Warranty and Support Policy?
- What Is Endgame Gear Not Responsible For?
- What Are My Responsibilities When Using Endgame Gear Products and Services?