If your warranty claim is approved, Endgame Gear will offer one of the following resolutions, depending on the nature of the issue, regional regulations, and the original purchase channel:
- Replacement of the defective product with the same or an equivalent model
- Repair of the defective product
- Store credit or a refund, where applicable
The specific resolution option will be determined by our support team and communicated to you during the claim process.
Articles in this section
- What's Included in the Box?
- I cannot access the download link on the website to update my software/drivers.
- What type of USB-C cable can I use with my wireless mouse?
- Where can I purchase a spare upper shell or housing?
- Where can I find the screw dimensions?
- OP and XM shape - what's the difference, and which shape is suitable for me?
- How Can I Contact Endgame Gear Customer Support?
- Can Endgame Gear Change This Warranty and Support Policy?
- What Is Endgame Gear Not Responsible For?
- What Are My Responsibilities When Using Endgame Gear Products and Services?