Customers can submit a warranty claim either through the official support portal or by email.
When submitting a claim, please include the following information:
- Contact details (name and email address)
- Product model and serial number
- Valid proof of purchase, such as an invoice or receipt
- A clear description of the issue with the product
Providing complete information will help our support team review and process your claim as efficiently as possible.
Articles in this section
- What's Included in the Box?
- I cannot access the download link on the website to update my software/drivers.
- What type of USB-C cable can I use with my wireless mouse?
- Where can I purchase a spare upper shell or housing?
- Where can I find the screw dimensions?
- OP and XM shape - what's the difference, and which shape is suitable for me?
- How Can I Contact Endgame Gear Customer Support?
- Can Endgame Gear Change This Warranty and Support Policy?
- What Is Endgame Gear Not Responsible For?
- What Are My Responsibilities When Using Endgame Gear Products and Services?