Once your warranty claim has been submitted, it will be reviewed by our support team within 72 hours.
During the review process:
- You will receive a ticket number confirming that your claim has been registered
- Status updates will be provided as your claim progresses
- Our support team may request additional troubleshooting steps or further information, if needed, to help evaluate the issue
We aim to handle all claims as efficiently as possible to minimize delays.
Articles in this section
- What's Included in the Box?
- I cannot access the download link on the website to update my software/drivers.
- What type of USB-C cable can I use with my wireless mouse?
- Where can I purchase a spare upper shell or housing?
- Where can I find the screw dimensions?
- OP and XM shape - what's the difference, and which shape is suitable for me?
- How Can I Contact Endgame Gear Customer Support?
- Can Endgame Gear Change This Warranty and Support Policy?
- What Is Endgame Gear Not Responsible For?
- What Are My Responsibilities When Using Endgame Gear Products and Services?