Once your warranty claim has been submitted, it will be reviewed by our support team within 72 hours.
During the review process:
- You will receive a ticket number confirming that your claim has been registered
- Status updates will be provided as your claim progresses
- Our support team may request additional troubleshooting steps or further information, if needed, to help evaluate the issue
We aim to handle all claims as efficiently as possible to minimize delays.
Articles in this section
- My wireless dongle isn't connecting (Pairing Issue)
- What are the main differences between the OP1 8k V2 and the OP1 8k V2 Raw Input Edition?
- How do I remove leftover adhesive from the previous skates?
- What is Glass Mode?
- What is Angle Snapping?
- Warranty & Package Forwarding Services
- How to make a good recording? (Warranty)
- What's Included in the Box?
- How can I purchase a replacement dongle?
- I cannot access the download link on the website to update my software/drivers.