To submit a warranty claim, customers are required to provide the following information and documentation:
- Valid proof of purchase, such as an invoice, receipt, or official order confirmation showing the date of purchase and seller
- Product serial number, if applicable
- A detailed description of the issue being experienced with the product
- Photos or videos of the product, if requested by our support team, to help verify the issue
Providing complete and accurate information will help ensure faster processing of your warranty claim.
Articles in this section
- What's Included in the Box?
- I cannot access the download link on the website to update my software/drivers.
- What type of USB-C cable can I use with my wireless mouse?
- Where can I purchase a spare upper shell or housing?
- Where can I find the screw dimensions?
- OP and XM shape - what's the difference, and which shape is suitable for me?
- How Can I Contact Endgame Gear Customer Support?
- Can Endgame Gear Change This Warranty and Support Policy?
- What Is Endgame Gear Not Responsible For?
- What Are My Responsibilities When Using Endgame Gear Products and Services?