Setup & Usage

I Can't Download Software or Firmware

Please try the following troubleshooting steps: Perform a hard refresh o...

Can you adjust the polling rate on the KB65HE 8k?

No, keyboards only report when a key is pressed or released, not continu...

Can I open my mouse?

Users are allowed to open mice without voiding the warranty, but only fo...

Motion Jitter Filter

The Motion Jitter Filter helps when the mouse cursor moves erratically o...

My mouse is frequently disconnecting.

For wired mice, frequent disconnects are commonly related to cable issue...

Can I configure my EndGame Gear mouse or keyboard for MacOS or Linux?

Currently, the configuration software is only compatible with Windows. H...

This only applies to the XM1r and OP1 8k: What does Motion Sync do? - US...

Button Tensioning

Sometimes, users may notice a slight variation in the tension of the but...

The term "slamclick" refers to an accidental mouse click that occurs whe...

Multiclick Filter

Multiclick Filter is not a pre-debounce slider like on other mice, which...

Lift-off Distance (LoD)

'Lift-Off Distance' (LoD) is a parameter that significantly affects mous...

Adjusting the Polling Rate

Changing the polling rate on the OP1 8K is as simple as holding the 'mod...

SPDT / GX Modes

Off: When you click, the leaf spring goes down, and the shrapnel (blue) ...

My Mouse Is Double-Clicking

Double-clicking issues are often easily resolved, and in fact, nine out ...

Cleaning Your Mouse & Mousepad

Maintaining the cleanliness of your mouse and mousepad is not only cruci...

Battery Life & Charging

The WE-series gaming mice are equipped with a robust battery, if you're ...