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General Information

Where can I view your privacy policy?
You can review our official Privacy Policy here: https://www.endgamegear...
My mouse isn't detected (Device Not Found)
If your Endgame Gear mouse isn't detected by the software or isn't respo...
Can you adjust the polling rate on the KB65HE 8k?
No, keyboards only report when a key is pressed or released, not continu...
Are the XM1 lizard grip skins compatible with the XM2 mice?
The lizard grip skins can be used on both XM1 and XM2 mice.
Can I open my mouse?
Users are allowed to open mice without voiding the warranty, but only fo...
Is my product still under warranty?
Our product warranties are in line with regional consumer laws, which ma...
My mouse is frequently disconnecting.
For wired mice, frequent disconnects are commonly related to cable issue...
Does the gf range mean that the switches can be manually adjusted between listed force range of actuation?
The gram force (gf) range is mentioned due to manufacturing variances. T...
Can I change the switches?
The switches for the OP1 mice are hot-swappable, meaning you can easily ...
General information: Motion Sync
This only applies to the XM1r and OP1 8k: What does Motion Sync do? - US...
General information: Button Tensioning
Sometimes, users may notice a slight variation in the tension of the but...
General information: Slamclick
The term "slamclick" refers to an accidental mouse click that occurs whe...
General information: Skates
We offer different variations of skates for our mice, with some models b...
General Information: Multiclick Filter
Multiclick Filter is not a pre-debounce slider like on other mice, which...
General information: Lift-off Distance
'Lift-Off Distance' (LoD) is a parameter that significantly affects mous...
General information: JST
The XM1/XM1r mice utilize a 5-pin JST PH 2.0mm connector with the follow...
General Information: Polling Rate / Hz
Changing the polling rate on the OP1 8K is as simple as holding the 'mod...
General information: SPDT / GX Modes
Off: When you click, the leaf spring goes down, and the shrapnel (blue) ...
General information: Double clicks
Double-clicking issues are often easily resolved, and in fact, nine out ...
General information: Debounce
To address the frequently asked question regarding the debounce slider/t...
CPI (DPI) and Mouse Sensitivity
Our mouse models come pre-programmed with default Counts Per Inch (CPI),...
Mouse Coatings
The distinctive coating applied to our range of mice has gained quite a ...
General information: Analog Technology
Regular digital click detection has 2 states. The switch is either press...
How can I change CPI for the XM1r without the software?
The XM1r has 4 CPI profiles by default. To switch between them, simply p...
When I continuously scroll down, the XM1r occasionally scrolls up.
Firmware 1.7.230 from the Downloads section and the newer BETA firmwares...
What is the "Ripple Control" feature in the software?
Ripple control in gaming mice is a feature that smooths out mouse cursor...
Where can I find out more information about current stock/restock?
For recent stock updates it is recommended to contact us directly or to ...
Where can I buy your products?
We have a list of our retailers available on our website: here
What’s the difference between your mousepads?
Currently we are offering 3 different mouse pad series: MPJ, MPC and MPX...
What is “Analog Technology”?
Our mice are the only ones on the market using the Analog Key Sensing Te...