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FAQ

General information: Cleaning
Maintaining the cleanliness of your mouse and mousepad is not only cruci...
General information: Battery
The WE-series gaming mice are equipped with a robust battery, if you're ...
General information: Analog Technology
Regular digital click detection has 2 states. The switch is either press...
I have additional questions that are not listed in this FAQ.
If you want to know more, have any questions or feedback of any kind, pl...
How can I change the polling rate of my XM1r?
3 different polling rates can be selected by holding the CPI button at t...
How can I change CPI without the software?
The XM1r has 4 CPI profiles by default. To switch between them, simply p...
My CPI seems slightly higher than what I am used to with other mice.
Firmware 1.7.230 from the Downloads section and the newer BETA firmwares...
When I continuously scroll down, the XM1r occasionally scrolls up.
Firmware 1.7.230 from the Downloads section and the newer BETA firmwares...
I am using a mouse pad with a rough surface and I have tracking issues with the default 1mm lift-off distance (LoD).
While the software is still in development, flash the XM1r to BETA firmw...
My XM1r is multi-clicking when I only click once/while I hold the button down.
The switch signal signatures across the whole range of the mass producti...
I flashed my mouse and now it is not responding with both LEDs blinking Red.
The mouse is in boot-loader mode. Simply flashing the firmware again ret...
How do I flash the firmware of my XM1 RGB?
Either use the "XM1 RGB Configuration Software" and press the "Update" b...
After I start my PC the XM1 RGB is unresponsive and needs to be re-plugged to get it working again.
We are currently investigating this bootup issue. In the meantime, we al...
The colors on my XM1 RGB don't match the colors I set in the software.
Firmware 1.01 and newer address this issue. You can flash to firmware 1....
The tracking of my XM1 RGB is cutting out/it seems like my XM1 RGB is briefly disconnecting with the cursor sticking in place before continuing to move.
If you haven't already, please try flashing to firmware 1.01 and then se...
What is the "Ripple Control" feature in the software?
The XM1 doesn't have any smoothing or acceleration by default. The PixAr...
I flashed my mouse and now it is not responding with both LEDs blinking Red.
The mouse is in boot-loader mode. Simply flashing the firmware again ret...
How do I flash the firmware of my XM1?
Either use the "XM1 Configuration Software" and press the "Update" butto...
I used mousetester to plot the polling-rate and noticed that it seems to be unstable on my system.
Firmware 2.x addresses this issue. You can download the stand-alone firm...
I use low sens and my XM1 is actuating one of the main buttons when I put it down too hard.
Firmwares 2.x addresses this issue. You can download the stand-alone fir...
My XM1's single clicks occasionally result in bursts.
Firmwares 2.x addresses this issue. You can download the stand-alone fir...
The tracking of my XM1 is cutting out/it seems like my XM1 is briefly disconnecting with the cursor sticking in place before continuing to move.
If you haven't already, please try flashing to a firmware 2.x version an...
Wireless XM1r when?
This is the first time we've heard this question! We're working on it. T...
I have a question about a product or I am experiencing issues with mine.
For support you can reach out to us via our website or you can join our ...
Where can I find out more information about current stock/restock?
We are currently trying to achieve a more consistent stock level for Nor...
Where can I buy your products?
We have a list of our retailers available on our website: here
What’s the difference between your mousepads?
Currently we are offering 3 different mouse pad series: MPJ, MPC and MPX...
What is “Analog Technology”?
Our mice are the only ones on the market using the Analog Key Sensing Te...
Who is Endgame Gear?
Endgame Gear is a small team that started in Berlin, Germany that has sl...